Cancellation & refunds
In plain English, because that's the point.
How to cancel
Log into your account and cancel from your subscription settings. It takes a few minutes. You will not be asked to call anyone, sit through a retention pitch, or explain yourself. If you prefer, you can also cancel by emailing care@reduxa.com— we'll confirm within one business day.
When it takes effect
Immediately for future billing. You keep access to your care team through the end of the period you've already paid for, and you will not be charged again.
Refunds
- If a provider determines treatment isn't appropriate for you: you are not charged for medication. [CONFIRM: full refund vs. evaluation-fee retention — pending pricing decision.]
- Once medication has shipped: for safety and regulatory reasons, prescription medication cannot be returned or refunded.
- Billing errors: reported errors are corrected and refunded promptly. Email care@reduxa.com.
Pausing instead
If you want a break without losing your care history, you can pause your subscription from your account instead of cancelling.