Privacy policy

The short version

We collect the information needed to provide your care, we protect it, and we never sell it. Health information you share during a medical assessment is handled by your clinical care team and is never used for advertising, shared with ad platforms, or passed to third-party marketers or call centers.

Who we are

[LEGAL ENTITY NAME] (“Reduxa”, “we”) operates this website and coordinates your access to telehealth services provided by independent, licensed clinicians and to pharmacy services provided by state-licensed pharmacies. Contact: care@reduxa.com, [REGISTERED BUSINESS ADDRESS].

Information we collect

• Account and contact information — name, email, phone number, shipping address, and payment details when you create an account or purchase a service.
• Health information — the information you provide during your health assessment and ongoing care, collected within our secure clinical intake system. Protected health information is handled in accordance with applicable law, including HIPAA where it applies to our clinical partners.
• Website usage data — standard analytics on our public marketing pages only. We do not run advertising pixels, analytics, or any third-party trackers on pages where you enter health information.

How we use it

• To provide your care: provider evaluation, prescriptions, pharmacy fulfillment, shipping, and support.
• To process payments and manage your subscription.
• To communicate with you about your care and account.
• To meet legal and regulatory obligations.

We do not sell your personal information. We do not share your health information with advertising platforms. We do not pass your contact details to third-party sales or call-center operations.

Who we share it with

Only the parties needed to deliver your care: the licensed clinicians of OpenLoop Healthcare Partners, PC who treat you, the state-licensed pharmacy that fills your prescription, payment processors, shipping carriers, and service providers bound by confidentiality obligations. We may disclose information where required by law.

Your rights

You may request access to, correction of, or deletion of your personal information, subject to medical-record retention requirements, by contacting care@reduxa.com. Depending on your state, you may have additional rights under state privacy law (including the CCPA for California residents).

Security & retention

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. Medical records are retained as required by applicable law.

Changes

We will post any changes to this policy on this page and update the date above. Material changes will be communicated to active patients directly.